Giga Neon offers returns and refunds for faulty products only. We will not refund any money paid, accept any returns, or offer product replacements due to change of mind. Our product is quality checked before they are carefully packaged and sent to you.

Giga Neon is responsible for delivering the items to our clients as standard process; however, customers may be liable for the additional cost due to incorrect address or undeliverable regions provided by customers.

All our neon signs are handmade. Therefore, in some rare cases, there will be slight imperfections. Occasionally, some glue marks will be visible on the acrylic backing. You acknowledge that such marks, and in some cases slight imperfections, do not constitute a Product fault, and accept and cannot hold us liable for the potential of such occurrence.

If your item arrives damaged or you believe you have received the wrong order in the event, please refrain from using the product. We kindly ask that you take a photo and record a video within 72 hours of receiving the product and send it to info@giganeon.com.au.